Contacting Support

You're using Mellonial to find your dream job, and sometimes you might have a question, encounter an unexpected issue, or just need a little help. We're here for you! Our friendly support team is ready to assist you.

How to Get in Touch

The easiest and fastest way to reach our support team is directly through the Mellonial application using our dedicated Contact Us form. This method helps us gather all the necessary information quickly so we can help you more efficiently.

Using the In-App Contact Form

Follow these simple steps to send us a message:

  1. Navigate to the Contact Us Page:

    • From anywhere in Mellonial, look for the main navigation menu. This is usually located at the top or side of your screen.
    • Click on the Contact Us link or button.

    [SCREENSHOT: Mellonial application main navigation with the 'Contact Us' link highlighted.]

  2. Fill Out the Contact Form:

    • You'll see a simple form asking for some details.
    • Your Name: Enter your full name so we know who we're speaking with.
    • Your Email Address: Please provide the email address associated with your Mellonial account. This is how we'll get back to you!
    • Subject: Briefly describe the reason for your message (e.g., "Issue with Job Application," "Question about Company Profile," "General Inquiry").
    • Your Message: This is where you explain your question or issue in detail.

    [SCREENSHOT: The 'Contact Us' form with fields for Name, Email, Subject, and Message.]

    Tip: The more details you provide, the faster we can help you! If you're reporting an issue, try to include:

    • What you were trying to do.
    • What happened instead (e.g., an error message, unexpected behavior).
    • Any steps you took before the issue occurred.
    • If it relates to a specific job or company, please mention its name or ID.

  3. Submit Your Message:

    • Once you've filled in all the details, click the Submit or Send Message button.

    [SCREENSHOT: The 'Contact Us' form with the 'Submit' button highlighted.]

    Important: After submitting, you should see a confirmation message on the screen, letting you know your message was sent successfully.

What Happens Next?

After you send us your message through the "Contact Us" form:

  • Confirmation: You'll receive a confirmation that your message has been sent successfully.
  • Review: Our support team will review your message as quickly as possible.
  • Response: We aim to respond to all inquiries within 24-48 business hours. You'll receive our reply directly to the email address you provided in the form.

We appreciate your patience and look forward to helping you make the most of Mellonial!