Common Issues and Solutions

Welcome to Mellonial! While we've designed Mellonial to be user-friendly and intuitive, sometimes you might encounter a small hiccup. Don't worry, most common issues have simple solutions, and we're here to help you get back on track quickly.

Experiencing Access Difficulties?

I can't access Mellonial or specific pages.

Important: Mellonial is primarily designed for easy access. If you're having trouble getting to the platform or specific sections, it's usually a quick fix!

Solution:

  1. Check your internet connection: Mellonial needs a stable internet connection to load properly. Ensure you're connected to Wi-Fi or have a strong cellular signal.

  2. Refresh the page: A simple page refresh can often resolve temporary loading issues.

    • Click the Refresh icon (often a circular arrow) in your browser's address bar.
    • Alternatively, press F5 (on Windows) or Cmd + R (on Mac).

  3. Clear your browser cache and cookies: Sometimes old data stored in your browser can interfere with how Mellonial loads new information.

    • For Chrome: Click the three dots (More) > More tools > Clear browsing data...
    • For Firefox: Click the three lines (Open Application Menu) > Settings > Privacy & Security > Clear Data... under "Cookies and Site Data."
    • For Edge: Click the three dots (Settings and more) > Settings > Privacy, search, and services > Choose what to clear under "Clear browsing data now." [SCREENSHOT: Browser settings menu showing the option to clear browsing data.]

  4. Try a different browser: If one browser isn't working, try accessing Mellonial from another popular browser (e.g., Chrome, Firefox, Edge).

Job Listings or Company Profiles Not Displaying Correctly

Jobs or companies are missing, not loading, or look incomplete.

[SCREENSHOT: The "All Job Listings" page showing a loading spinner or an empty state, or a partially loaded company profile.]

Solution:

  1. Check your internet connection: As mentioned, a stable connection is key.
  2. Refresh the page: Give the page a fresh start by refreshing it.
  3. Clear browser cache and cookies: This can help ensure you're seeing the most up-to-date information. Follow the steps in the "Experiencing Access Difficulties?" section.
  4. Adjust your filters: If you're on the All Job Listings page or Companies page, make sure your search filters aren't too restrictive, which might be hiding results.
    • Look for a Clear Filters button and click it to reset your view. [SCREENSHOT: Mellonial's job listing page with filters visible and a "Clear Filters" button highlighted.]

Tip: If the issue persists across multiple pages or after clearing your cache, it might be a temporary issue on our end. Please try again after a few minutes.

Issues When Adding a New Job Listing

My job posting isn't appearing, or I'm getting an error when submitting the form.

[SCREENSHOT: The "Add a New Job" form with an example error message displayed next to a field.]

Solution:

  1. Review all required fields: Ensure all fields marked with an asterisk (*) or indicated as mandatory are filled out completely and correctly.
  2. Check for validation errors: After attempting to submit, look for specific error messages that appear next to fields. These messages will guide you on what needs to be fixed (e.g., "Invalid email format," "Job title is too short").
  3. Internet connection: A weak or intermittent internet connection can disrupt the submission process. Verify your connection is stable.
  4. Try a different browser: Sometimes browser-specific issues can prevent form submission.

Warning: If you receive a generic "An unexpected error occurred" message, please take a screenshot of the entire page and contact our support team with details.

Search or Filter Results Are Incorrect

My search isn't finding the right jobs/companies, or filters aren't working as expected.

[SCREENSHOT: Mellonial search bar with a search term entered and filter options visible.]

Solution:

  1. Check your spelling: Even a small typo can prevent your search from finding matches. Double-check your keywords.
  2. Simplify your search terms: Instead of a very long phrase like "Senior Software Engineer with 5 years experience in AI," try simpler terms like "Software Engineer" or "AI Engineer."
  3. Review active filters: Make sure you haven't accidentally applied filters that narrow down your results too much.
    • Click the Clear Filters button to reset all filters and see if that reveals the results you're looking for.
  4. Use keywords from the job description: If you're looking for something very specific, try using exact keywords you'd expect to see within a job description.

Still Need Help? Contact Support!

If you've tried the solutions above and are still experiencing issues, don't hesitate to reach out to our friendly support team. We're here to help you get the most out of Mellonial!

How to Contact Support:

  1. Navigate to the Contact Us page. You can usually find a link in the footer or main navigation menu. [SCREENSHOT: Mellonial's "Contact Us" page, highlighting the link in the navigation or footer.]

  2. Fill out the contact form with as much detail as possible about the issue you're facing. The more information you provide, the faster we can help!

    • What you were trying to do: (e.g., "I was trying to add a new job.")
    • What happened: (e.g., "The page showed an error message and the job didn't save, or the page kept loading indefinitely.")
    • Any error messages you saw: (e.g., "Error: Required field missing," or a screenshot of the error.)
    • What steps you've already tried: (e.g., "I tried clearing my browser cache and refreshing the page, and also tried a different browser.")

  3. Click the Send Message or Submit button to send your inquiry.

We aim to respond to all inquiries as quickly as possible. Thank you for your patience and for being a part of the Mellonial community!